For SMBs and service businesses

A senior operator in your corner to turn AI into margin.

Senior operating judgment and AI aimed at your hardest bottlenecks. We map your whole operation, then build and run tailor-made systems that scale. Because a good tool saves hours, but a good system moves your margins.

30-min call, no commitment

  • Tools sprawl
  • Systems compound
  • Your ops is your product
  • Systems thinking as a service

Built with real teams

You've probably tried this. Your operation stayed the same.

  • Giving the team ChatGPT. A good start: people learn and some save time. But everyone uses it their own way, nothing becomes a process, and next month the operation looks the same.

  • Hiring someone senior. It works when you know exactly which role you need. If you don't, you're hiring blind. We sort the operation first, then help you find the right person if you still need one.

  • A consultancy or an automation freelancer. The consultancy gives you a solid diagnosis; the freelancer builds a quick workflow. But one leaves a deck, the other a workflow nobody maintains, and neither stays until your team actually uses it.

We show up every week, inside your team, until the change shows in your numbers.

Your people first. Then the AI.

  1. Diagnose · 30 days.

    We sit with your team, map how work really gets done, and find the 2–3 places where AI changes the numbers. Included in the sprint.

  2. Build.

    We put one workflow into production and train your people to use it, so it isn't just a demo.

  3. Operate with you.

    A monthly retainer to run it, improve it and add the next one.

The 30-day report is yours, whether or not there's a day 31.

What changes.

  • Hours back every week.

    The repetitive work moves to AI, and your team gets time for clients and ideas.

  • Processes that don't live in one head.

    What used to depend on one person is documented and runs on its own.

  • A team that uses AI every day.

    Not a pilot or a single tool, but part of how the work gets done.

  • You stop being the bottleneck.

    Decisions and follow-ups move without waiting for you.

The businesses that win in the AI era will not be the ones with the most tools. They will be the ones with the best systems.

Clear prices.
No surprises.

  • 30-Day Sprint

    from USD 3,500

    Diagnosis included, one workflow in production and a trained team.

  • Retainer

    USD 1,500–2,500/month

    We run it, improve it and keep adding. Cancel with 30 days' notice.

Every proposal is quoted after a first call.

Headhunting

Need good talent to make the shift?

We find and vet the people your business needs to grow, from ops leads to key hires across your team. You only pay if you hire.

Success-based: one month of the hire's salary.

Tell us who you need →

Only real shift. Zero bullshift.

Bullshift: AI to show off, not to get results.

This is for you if

  • You own or run a service business or agency (marketing, branding, consulting, professional services) of 10–50 people.
  • Your team is good, but buried in manual work.
  • You want AI to make your people better, not to replace them.

Not for you (and that's fine)

  • You need custom software or an app built.
  • You want a tool installed and nobody to own it.
  • You're looking for AI to cut your team in half.
Fran Hernández, founder of Shift

Hi, I'm Fran.

For 16 years I've built and run businesses. First as a startup founder, where I built the software for my own product, then at software development agencies, working with tech clients from unicorns to small startups. Today, with AI, I build the automations, integrations and agents myself. I've seen how much a good team can do, and how much time it loses to work nobody should be doing by hand.

I started Shift to fix that the way I'd want it fixed: by sitting with your people first and bringing in AI second.

I'm also an ICF-certified coach and a marathon and ultra runner, so I care about the long game: systems that keep working after we leave.

You work with me, backed by my team of specialized AI agents.

  • 16 years in operations
  • ICF coach
  • Marathons & ultras

I also coach founders and leaders 1:1 through the shift, because the hardest part of change is rarely the tools.

FAQ

Do I need a technical team?

No. We work with the team you have and train them along the way.

What happens after the 30 days?

You keep the report and what we built. If it makes sense, we keep operating it with you on a retainer. If not, you leave with everything.

Will AI replace my people?

That's not the goal. The goal is to take repetitive work off them so they can do the work that needs them.

Do you build custom software?

No. I set up and connect proven tools and AI workflows around how your team already works. The system is tailor-made; the code isn't. Everything lives inside your own tools and accounts, so you keep ownership and control.

Can you help me hire?

Yes, for key roles across your team, from ops leads to project managers and automation specialists. It's success-based: one month of the hire's salary, and you only pay if you hire.

Do you work in English and Spanish?

Yes, both.

Make happen.

A 30-minute call to see where you are and what to fix first.

Book a call